{"id":147404,"date":"2021-11-18T10:12:31","date_gmt":"2021-11-18T10:12:31","guid":{"rendered":"https:\/\/startups.co.uk\/?p=147404"},"modified":"2024-03-21T16:59:43","modified_gmt":"2024-03-21T16:59:43","slug":"best-free-crm-software","status":"publish","type":"post","link":"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/","title":{"rendered":"Best free CRM software for small businesses"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<span style=\"font-weight: 400\">Struggling to keep track of customers and leads as your small business grows? Free <\/span><a href=\"https:\/\/startups.co.uk\/crm-software\/best-crm-for-small-business-uk\/\"><b>CRM software<\/b><\/a><span style=\"font-weight: 400\"> can be a lifesaver, but, with so many options, finding one that matches your specific business needs and objectives can feel overwhelming.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Thankfully, Startups&rsquo; expert team of researchers has found the best free CRM tools that can do it all with <\/span><b>zero hidden fees <\/b><span style=\"font-weight: 400\">whether that&rsquo;s lead generation, outreach, or onboarding. Our top free online CRM systems that can satisfy all of these needs are:<\/span>[\/vc_column_text]\n <\/p><div class=\"highlight-box\">\n <div class=\"highlight-box-decor\">\n <svg class=\"brush-stroke-svg brush-stroke-big\" preserveaspectratio=\"none\" viewbox=\"0 0 116 6\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n <g stroke=\"none\" stroke-width=\"1\" fill=\"#000000\">\n <path d=\"M94.0845406,5.55784045 C93.4629887,5.58758734 92.7723755,5.58758734 92.2198849,5.64708111 C92.0127009,5.66195455 91.7824965,5.67682799 91.5062512,5.66195455 C89.5955547,5.58758734 87.6618377,5.5727139 85.7511411,5.67682799 C85.5669776,5.69170144 85.2446914,5.67682799 84.9914666,5.67682799 C82.8275451,5.66195455 80.6866442,5.63220767 78.4997023,5.67682799 C76.0825561,5.72144832 73.5963485,5.64708111 71.271284,5.73632176 C69.3605874,5.81068898 67.5649931,5.76606865 65.7003374,5.76606865 C62.4084144,5.76606865 59.0934709,5.79581553 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<div class=\"highlight-box-headline\">\n \n <span class=\"highlight-box-title\">\n Best free CRM software, at a glance <\/span>\n <\/div>\n \n <div class=\"highlight-box-content\">\n <p><b>1. <a href=\"https:\/\/startups.co.uk\/go\/freshworks\" target=\"_blank\" rel=\"noopener\" data-cta-type=\"inline-link\">Freshsales <\/a><\/b><span style=\"font-weight: 400\">&ndash; best for ecommerce businesses<\/span><span style=\"font-weight: 400\"><br>\n<\/span><b>2. <a href=\"https:\/\/startups.co.uk\/go\/zoho-crm\" target=\"_blank\" rel=\"noopener\" data-cta-type=\"inline-link\">Zoho CRM<\/a><\/b><span style=\"font-weight: 400\"> &ndash; best for client services<br>\n<\/span><b>3. <a href=\"https:\/\/startups.co.uk\/go\/hubspot\" target=\"_blank\" rel=\"noopener\" data-cta-type=\"inline-link\">HubSpot Free<\/a><\/b><span style=\"font-weight: 400\"> &ndash; best for small sales teams<\/span><\/p>\n <\/div>\n <\/div>\n[vc_column_text]<span style=\"font-weight: 400\">Each of the above recommendations has been specifically chosen to address SME pain points, like <\/span><b>ease-of-use<\/b><span style=\"font-weight: 400\">. You don&rsquo;t have time to waste figuring out complicated software. We&rsquo;ve chosen options that are user-friendly and intuitive, so you can get started quickly.<\/span>\n<p><span style=\"font-weight: 400\">Many free CRMs also restrict features as your business expands. Our recommendations offer scalability, ensuring your CRM can handle your success.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Below, we break down each system in more detail to help you find a budget-friendly solution that will simplify your customer processes and drive growth.<\/span>[\/vc_column_text]<\/p><div class=\"jumplinks-content\">\n <h3 class=\"jumplinks-content-title\">\n This article will cover: <\/h3>\n <ul class=\"jumplinks-content-list\">\n <li class=\"jumplinks-content-item\">\n <a class=\"jumplinks-content-link jumplink-anchor\" href=\"#link-best-free-crm-software-for-small-businesses\">Best free CRM software for small businesses<\/a>\n <\/li>\n <li class=\"jumplinks-content-item\">\n <a class=\"jumplinks-content-link jumplink-anchor\" href=\"#link-what-types-of-businesses-should-use-free-crm-software\">What types of businesses should use free CRM software?<\/a>\n <\/li>\n <li class=\"jumplinks-content-item\">\n <a class=\"jumplinks-content-link jumplink-anchor\" href=\"#link-is-a-free-crm-software-enough\">Is a free CRM software enough?<\/a>\n <\/li>\n <li class=\"jumplinks-content-item\">\n <a class=\"jumplinks-content-link jumplink-anchor\" href=\"#link-next-steps\">Next steps<\/a>\n <\/li>\n <\/ul>\n<\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column]\n <div class=\"highlight-box\">\n <div class=\"highlight-box-decor\">\n <svg class=\"brush-stroke-svg brush-stroke-big\" preserveaspectratio=\"none\" viewbox=\"0 0 116 6\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n <g stroke=\"none\" stroke-width=\"1\" fill=\"#ea0037\">\n <path d=\"M94.0845406,5.55784045 C93.4629887,5.58758734 92.7723755,5.58758734 92.2198849,5.64708111 C92.0127009,5.66195455 91.7824965,5.67682799 91.5062512,5.66195455 C89.5955547,5.58758734 87.6618377,5.5727139 85.7511411,5.67682799 C85.5669776,5.69170144 85.2446914,5.67682799 84.9914666,5.67682799 C82.8275451,5.66195455 80.6866442,5.63220767 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C60.5761039,4.9777573 60.0638961,4.95835878 59.2202597,5.01655435 Z M97.3194805,4.04095243 C97.0181818,4.00215539 96.6566234,4.00215539 96.3553247,4.00215539 C96.0238961,4.00215539 95.5418182,3.98275687 95.5116883,4.06035096 C96.0841558,4.099148 96.6264935,4.07974948 97.3194805,4.04095243 Z M97.0040743,4.04074932 C96.9438145,4.00195228 96.7027756,4.00195228 96.4014769,4.00195228 C96.130308,4.00195228 95.8290093,4.0213508 95.8290093,4.04074932 C95.7988795,4.07954636 96.130308,4.07954636 96.4014769,4.07954636 C96.6726457,4.07954636 96.9438145,4.07954636 97.0040743,4.04074932 Z M97.843095,5.03977318 C98.1745236,5.03977318 98.5059521,5.02037466 98.4155625,5.00097614 C98.3854327,4.98157762 98.1142638,4.98157762 97.9334846,4.98157762 C97.6623158,4.98157762 97.3610171,4.98157762 97.4212768,5.02037466 C97.4815366,5.02037466 97.7527054,5.02037466 97.843095,5.03977318 Z M10.7864935,4.05859596 C11.7205195,4.05859596 12.3231169,4.07799448 13.3174026,4.01979892 C12.3231169,4.03919744 11.7205195,4.0004004 10.7864935,4.05859596 Z M93.4369469,5.03977318 C93.5273365,5.03977318 93.7081157,5.02037466 93.7081157,5.02037466 C93.7382456,5.00097614 93.5574663,4.98157762 93.3766871,4.98157762 C93.2862975,4.98157762 93.1055183,5.00097614 93.1055183,5.00097614 C93.0452585,5.03977318 93.2260378,5.03977318 93.4369469,5.03977318 Z M64.6758363,6 C64.7963558,6 64.977135,6 65.0072649,6 C65.1579143,5.98060148 64.977135,5.96120296 64.7963558,5.96120296 C64.7059662,5.96120296 64.5854467,5.96120296 64.4950571,5.98060148 C64.5553169,5.98060148 64.6155766,5.98060148 64.6758363,6 Z M90.6789362,4.03643854 C90.5885466,4.03643854 90.4680271,4.01704002 90.3776375,4.01704002 C90.1365986,4.01704002 90.0160791,4.03643854 90.1667284,4.05583706 C90.2269882,4.05583706 90.4077674,4.07523558 90.498157,4.05583706 C90.5885466,4.07523558 90.6186765,4.05583706 90.6789362,4.03643854 Z M86.2696559,4.0213508 C86.0888766,4.0213508 85.9080974,4.0213508 85.7273182,4.0213508 C85.546539,4.0213508 85.4260195,4.04074932 85.4862792,4.04074932 C85.6369286,4.04074932 85.8478377,4.06014784 86.0286169,4.06014784 C86.1792662,4.06014784 86.2696559,4.04074932 86.2696559,4.0213508 Z\"><\/path>\n <\/g>\n <\/svg>\n <\/div>\n <div class=\"highlight-box-headline\">\n \n <span class=\"highlight-box-title\">\n What makes the best CRM software for small businesses? <\/span>\n <\/div>\n \n <div class=\"highlight-box-content\">\n <p><span style=\"font-weight: 400\">After working with SMEs for twenty years, we know that you have to contend with different issues than you would with larger or mid-sized companies. Budget is one of the biggest concerns, and can often lead to users missing out on software features that are important to managing their business.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In collaboration with an independent researcher, we first picked out eleven CRM systems, evaluating them using five specific metrics that small businesses need to consider:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Pricing &ndash; what is the best low-budget CRM system?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Functionality &ndash; what features will you get for your budget?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Usability &ndash; is it something you can easily learn how to use?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Customisation &ndash; will you have more creative control over your CRM system?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Help and Support &ndash; will you get guidance on setting up your CRM system?<\/span><\/li>\n<\/ul>\n<p><b>How we evaluate and test free CRM apps<\/b><\/p>\n<p><span style=\"font-weight: 400\">We then picked out the top CRM systems with a free plan, and carried out basic CRM tasks to judge how well each performed. These were:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Feature limitations eg. number of monthly emails permitted for free<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Helpdesk eg. what help and support features were available for free<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Marketing capabilities eg. if it is possible to send an email campaign for free<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Sales functions eg. how long it took to upload a list of contacts<\/span><\/li>\n<\/ul>\n<p><\/p>\n <\/div>\n <\/div>\n[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"jumplink-anchor-section\">\n <div class=\"jumplink-anchor-pointer\" id=\"link-best-free-crm-software-for-small-businesses\"><\/div>\n<\/div>\n[vc_column_text]\n<h2>Best free CRM software for small businesses<\/h2>\n<p><span style=\"font-weight: 400\">Based on extensive analysis of the <\/span><a href=\"https:\/\/startups.co.uk\/crm-software\/best-crm-for-small-business-uk\/\"><span style=\"font-weight: 400\">best CRM systems<\/span><\/a><span style=\"font-weight: 400\"> on the market, involving thorough user testing and months of research, here are the top three <\/span><b>completely free<\/b><span style=\"font-weight: 400\"> options we would recommend to small business owners:<\/span>[\/vc_column_text][vc_column_text]<span style=\"font-weight: 400\">We&rsquo;ll take a detailed dive into each of these choices, below. As well as explaining what you get with the free tier, we&rsquo;ll explain the benefits of upgrading and costs of the paid plans. <\/span><\/p>\n<h3>1. Freshsales Suite: best free CRM with unlimited users<\/h3>\n<p>[\/vc_column_text]<\/p><div class=\"scorecard-large\" data-component=\"large-scorecard\" data-supplier=\"Freshsales Free CRM\">\n\n <div class=\"scorecard-large-info\">\n <span class=\"scorecard-large-title\">\n Freshsales Free CRM <\/span>\n\n <div class=\"scorecard-large-rating\">\n <span class=\"scorecard-large-number\">\n 4.5 <\/span>\n <div class=\"rating-stars\" style=\"--rating: 4.5\" aria-label=\"Rating of this product is 1 out of 5.\"><\/div>\n <\/div>\n \n <span class=\"scorecard-large-teaser\">\n Freshsales is the CRM champion for online stores thanks to its AI-powered responses and chatbot for seamless customer experiences. <\/span>\n \n <div class=\"scorecard-large-presentation\">\n <div class=\"scorecard-large-box\">\n <div class=\"scorecard-large-logo\">\n <img decoding=\"async\" src=\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/07\/Freshworks-CRM-148x115.png?width=148&height=115&fit=crop\" srcset=\"\" alt=\"Freshworks CRM logo\" width=\"148\" height=\"115\" data-caption=\"\" class=\"flexi-comp-img\" loading=\"lazy\" sizes=\"\"> <\/div>\n <\/div>\n \n \n <\/div>\n\n <ul class=\"features-list\">\n\n \n <li class=\"features-item\">\n \n <div class=\"features-info\">\n <span class=\"features-title\">\n Free trial? <\/span>\n \n <span class=\"features-description\">\n Yes <\/span>\n <\/div>\n <\/li>\n\n \n <\/ul>\n\n \n <ul class=\"checklist-list\">\n\n <li class=\"checklist-item\">\n Wide range of customer support channels for onboarding help <\/li>\n <li class=\"checklist-item\">\n Excellent feature list for website selling, including AI chatbot builder <\/li>\n <li class=\"checklist-item\">\n Navigational guides and walkthroughs make it easy to master the platform <\/li>\n \n <\/ul>\n\n <\/div>\n <div class=\"scorecard-large-summary toggle-box\">\n <div class=\"toggle-block\">\n <span class=\"summary-title\">\n Summary <\/span>\n Freshsales empowers e-commerce businesses with a comprehensive remote sales toolkit including website chatbots for automated lead qualification, and a built-in phone system for seamless customer communication,. While the platform boasts a user-centric interface and readily available customer support, the free plan lacks native email campaign functionality. For businesses requiring robust email marketing features, solutions like HubSpot may offer a more suitable fit. <\/div>\n <span class=\"toggle-button\">\n Show <span class=\"more\">more<\/span><span class=\"less\">less<\/span> <\/span>\n <\/div>\n <\/div>\n[vc_column_text]<span style=\"font-weight: 400\">We recommend Freshsales as the best CRM tool for <\/span><b>small ecommerce companies that sell entirely online, like dropshippers.&nbsp;<\/b>\n<p><span style=\"font-weight: 400\">Without in-person interactions with buyers, online sellers rely on CRM software to ensure a smooth and responsive customer experience. Freshsales&rsquo; advanced chatbot and AI tools mean it can act as a central hub to manage all customer communication from your online store, ensuring that every query or potential lead is responded to promptly.&nbsp;<\/span><\/p>\n<h3>What do you get with Freshsales&rsquo; free plan?<\/h3>\n<p><b>Website and phone sales tools:<\/b><span style=\"font-weight: 400\"> amongst the specific features for remote selling, Freshsales users are able to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Set up a website chatbot and respond to queries&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Set up an AI chatbot with pre-trained responses&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Take and receive customer calls through the in-built phone<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Track website visitor numbers<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Automate tasks in the workflow template (pictured below)<\/span><\/li>\n<\/ul>\n<div id=\"attachment_158280\" style=\"width: 1907px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-158280\" class=\"size-full wp-image-158280\" src=\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/5-freshsales-template-dashboard.png\" alt=\"\" width=\"1897\" height=\"965\" srcset=\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/5-freshsales-template-dashboard.png 1897w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/5-freshsales-template-dashboard-480x244.png 480w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/5-freshsales-template-dashboard-640x326.png 640w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/5-freshsales-template-dashboard-768x391.png 768w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/5-freshsales-template-dashboard-1536x781.png 1536w\" sizes=\"(max-width: 1897px) 100vw, 1897px\"><p id=\"caption-attachment-158280\" class=\"wp-caption-text\"><em><strong>Image: Freshsales. <\/strong>We also like that Freshsales&rsquo; workflow template means you can automate tasks like order confirmation or basic troubleshooting from your website.<\/em><\/p><\/div>\n<p><b>Ease-of-use: <\/b><span style=\"font-weight: 400\">navigating new software can be confusing &ndash; particularly given Freshsales&rsquo; long list of features. We like Freshsales&rsquo; &lsquo;launchpad&rsquo; function (shown as a rocketship in the sidebar) which acts as a feature search engine for businesses to quickly identify a tool.<\/span><\/p>\n<p><b>Customer support: <\/b><span style=\"font-weight: 400\">users can contact Freshsales support via phone and email (neither of which are offered by HubSpot, while Zoho only has email support). Notably the Freshdesk help desk is open all day, five days a week, in the event of a CRM emergency.<\/span><\/p>\n<h3>What don&rsquo;t you get with Freshsales&rsquo; free plan?<\/h3>\n<p><b>Unlimited users: <\/b><span style=\"font-weight: 400\">Freshsales now has a user cap of three employees before you&rsquo;ll need to upgrade to a paid plan. <\/span><a href=\"https:\/\/startups.co.uk\/websites\/ecommerce\/dropshipping-what-is-it-and-is-it-worth-it\/\"><b>Dropshipping businesses<\/b><\/a><span style=\"font-weight: 400\"> tend to be run by <\/span><a href=\"https:\/\/startups.co.uk\/setting-up\/become-a-sole-trader\/\"><b>sole traders<\/b><\/a><span style=\"font-weight: 400\">, but larger ecommerce operations may need to upgrade to the paid tier or switch to HubSpot Free (which permits up to five users) to scale their team.&nbsp;<\/span><\/p>\n<p><b>Email features:<\/b><span style=\"font-weight: 400\"> Freshsales does not offer ready-made email templates or allow emails to be sent from the platform, which adds substantial admin time onto what should be a quick turnaround process for online sellers advertising a seasonal discount or product promotion. &ldquo;My email campaign is plain unless I spend time on designing it,&rdquo; one tester noted.&nbsp;<\/span><\/p>\n<p><b>Omnichannel selling: <\/b><span style=\"font-weight: 400\">Freshsales&rsquo; omni-channel features are only available on the paid-for tier, Freshsales Growth (&pound;7 per user, per month). If you sell on multiple channels it may be worth the upgrade to get integrations with Whatsapp, Facebook Messenger, and SMS chat.<\/span><\/p>\n<h3>How much does Freshsales cost?<\/h3>\n<p><span style=\"font-weight: 400\">Freshsales Growth is the platform&rsquo;s lowest-priced paid tier. It offers email marketing and omnichannel tools; both of which are advantageous for expanding ecommerce operations.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Freshsales Free<\/b><span style=\"font-weight: 400\"> &ndash; &pound;0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Freshsales Growth<\/b><span style=\"font-weight: 400\"> &ndash; &pound;7 per user, per month (billed annually)<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Freshsales Pro<\/b><span style=\"font-weight: 400\"> &ndash; &pound;29 per user, per month (billed annually)<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Freshsales Enterprise<\/b><span style=\"font-weight: 400\"> &ndash; &pound;49 per user, per month (billed annually)<\/span><\/li>\n<\/ul>\n<h3>Is Freshsales right for my business?<\/h3>\n<ul>\n<li style=\"font-weight: 400\"><b>Yes <\/b><span style=\"font-weight: 400\">if you&rsquo;re an ecommerce business that sells predominantly through your website<\/span><\/li>\n<li style=\"font-weight: 400\"><b>No <\/b><span style=\"font-weight: 400\">for teams bigger than three or businesses that need access to email marketing tools<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3>2. Zoho CRM: best for client services<\/h3>\n<p>[\/vc_column_text]<\/p><div class=\"scorecard-large\" data-component=\"large-scorecard\" data-supplier=\"Zoho CRM Free\">\n\n <div class=\"scorecard-large-info\">\n <span class=\"scorecard-large-title\">\n Zoho CRM Free <\/span>\n\n <div class=\"scorecard-large-rating\">\n <span class=\"scorecard-large-number\">\n 4.5 <\/span>\n <div class=\"rating-stars\" style=\"--rating: 4.5\" aria-label=\"Rating of this product is 1 out of 5.\"><\/div>\n <\/div>\n \n <span class=\"scorecard-large-teaser\">\n Zoho Free offers a free CRM with customisable dashboards and strong data management, perfect for service firms that need a budget-friendly way to manage clients and billing. <\/span>\n \n <div class=\"scorecard-large-presentation\">\n <div class=\"scorecard-large-box\">\n <div class=\"scorecard-large-logo\">\n <img decoding=\"async\" src=\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2009\/07\/25151932\/Zoho-CRM-logo-1-e1648734784672.jpg?width=148&height=115&fit=crop\" srcset=\"\" alt=\"Zoho CRM logo\" width=\"148\" height=\"115\" data-caption=\"\" class=\"flexi-comp-img\" loading=\"lazy\" sizes=\"\"> <\/div>\n <\/div>\n \n \n <\/div>\n\n <ul class=\"features-list\">\n\n \n <li class=\"features-item\">\n \n <div class=\"features-info\">\n <span class=\"features-title\">\n Free trial? <\/span>\n \n <span class=\"features-description\">\n Yes <\/span>\n <\/div>\n <\/li>\n\n \n <\/ul>\n\n \n <ul class=\"checklist-list\">\n\n <li class=\"checklist-item\">\n Excellent onboarding and support functions to make setup simple <\/li>\n <li class=\"checklist-item\">\n Scalable range of pricing tiers that won't break the bank if you decide to upgrade <\/li>\n <li class=\"checklist-item\">\n Excellent contact management features that are also fully customisable <\/li>\n \n <\/ul>\n\n <\/div>\n <div class=\"scorecard-large-summary toggle-box\">\n <div class=\"toggle-block\">\n <span class=\"summary-title\">\n Summary <\/span>\n Zoho Free offers a solid base for managing sales pipelines and capturing leads. Its impressive data and reporting features - it can generate leads reports, deals reports, and activity reports - caters to a company's specific sales process. It requires more effort to learn than competitors, with a multitude of features and fields that might overwhelm new users. But for those with the time and resources to master it, Zoho Free is the ideal tool for. <\/div>\n <span class=\"toggle-button\">\n Show <span class=\"more\">more<\/span><span class=\"less\">less<\/span> <\/span>\n <\/div>\n <\/div>\n[vc_column_text]<span style=\"font-weight: 400\">Zoho CRM delivers powerful data storage and organisation features at a very affordable cost, which makes it the ideal solution for <\/span><b>client service firms like plumbers or gyms and fitness centres <\/b><span style=\"font-weight: 400\">with up to three team members.<\/span>\n<p><span style=\"font-weight: 400\">If your sales cycle is very specific, but you still need a cheap and cheerful CRM, Zoho could be a great choice. Our testers found that Zoho&rsquo;s customisable layouts can effectively manage client accounts, track billing, and input new contacts or members; and all for a low-cost.<\/span>[\/vc_column_text][vc_column_text]<\/p>\n<div id=\"attachment_158281\" style=\"width: 716px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-158281\" class=\"wp-image-158281\" src=\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/CustomisinganAccountTemplatetoaddinfoIneed-ezgif.com-video-to-gif-converter-1.gif\" alt=\"\" width=\"706\" height=\"374\"><p id=\"caption-attachment-158281\" class=\"wp-caption-text\"><em><strong>GIF source: Zoho CRM. <\/strong>Zoho&rsquo;s intuitive account management features meant we were able to easily add new contacts or amend their details.<\/em><\/p><\/div>\n<h3>What do you get with Zoho&rsquo;s free plan?<\/h3>\n<p><b>Organisation:<\/b><span style=\"font-weight: 400\"> users can easily establish and customise the sales process. In the &lsquo;Setup&rsquo; tab, firms create a layout associated with their typical sales pipeline (e.g. consultation and service check). At each stage in the purchase cycle, the customer can then be moved to the next stage using Zoho&rsquo;s simple drag-and-drop functionality, so that no steps are missed.<\/span><\/p>\n<p><b>Webforms<\/b><span style=\"font-weight: 400\">: unlike Freshsales, Zoho lets users embed up to three webforms on their website to capture leads from potential customers, so they can start building relationships with potential customers early on in the sales process. HubSpot also has this function.<\/span><\/p>\n<p><b>Onboarding: <\/b><span style=\"font-weight: 400\">our testers tried out <\/span><b>Set Up Your CRM<\/b><span style=\"font-weight: 400\">, a checklist that takes users through the Zoho CRM setup process, and <\/span><b>Quick Create,<\/b><span style=\"font-weight: 400\"> a tool to instantly upload contact information. Both were deemed helpful for someone new to the software.&nbsp;<\/span><\/p>\n<h3>What don&rsquo;t you get with Zoho&rsquo;s free plan?<\/h3>\n<p><b>Ease-of-use:<\/b><span style=\"font-weight: 400\"> Zoho has a steeper learning curve than HubSpot and Freshsales. There are lots of sections and fields to fill in which led us to get lost within the platform during testing. Zoho has downloadable help guides, but our testers report that some of the information shown (such as how to create an email campaign) was outdated and incorrect.&nbsp;<\/span><\/p>\n<p><b>Quotes: <\/b><span style=\"font-weight: 400\">service firms often need to send professional quotes or invoices to prospective clients and Zoho unfortunately cannot perform either of these tasks. Users will need to integrate Zoho with accounting software to access billing features. Zoho even has its own accounting software to consider for this.<\/span><\/p>\n<p><b>Integrations: <\/b><span style=\"font-weight: 400\">Zoho CRM (and Freshsales, for that matter) lacks ready-made integrations, including with accounting software, which can be useful for generating reports and monitoring budgets. HubSpot, in comparison, integrates with 47 accounting software apps.<\/span><\/p>\n<h3>How much does Zoho cost?<\/h3>\n<p><span style=\"font-weight: 400\">Zoho Standard is the lowest-priced paid tier. As with Freshsales Growth, it unlocks access to an email inbox, so it&rsquo;s worth the upgrade if you use email to communicate with clients.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Zoho Free<\/b><span style=\"font-weight: 400\"> &ndash; &pound;0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Zoho Standard<\/b><span style=\"font-weight: 400\"> &ndash; &pound;12 per user, per month (billed annually)<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Zoho Professional<\/b><span style=\"font-weight: 400\"> &ndash; &pound;18 per user, per month (billed annually)<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Zoho Enterprise<\/b><span style=\"font-weight: 400\"> &ndash; &pound;35 per user, per month (billed annually)<\/span><\/li>\n<\/ul>\n<h3>Is Zoho right for my business?<\/h3>\n<ul>\n<li style=\"font-weight: 400\"><b>Yes <\/b><span style=\"font-weight: 400\">if you work with clients and need a bespoke sales cycle to match their needs<\/span><\/li>\n<li style=\"font-weight: 400\"><b>No <\/b>if you have a simple sales cycle (eg. retail) and don&rsquo;t need a customisable CRM<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3>3. HubSpot Free: best for small sales teams<\/h3>\n<p>[\/vc_column_text]<\/p><div class=\"scorecard-large\" data-component=\"large-scorecard\" data-supplier=\"Hubspot CRM Free\">\n\n <div class=\"scorecard-large-info\">\n <span class=\"scorecard-large-title\">\n Hubspot CRM Free <\/span>\n\n <div class=\"scorecard-large-rating\">\n <span class=\"scorecard-large-number\">\n 4.2 <\/span>\n <div class=\"rating-stars\" style=\"--rating: 4.2\" aria-label=\"Rating of this product is 1 out of 5.\"><\/div>\n <\/div>\n \n <span class=\"scorecard-large-teaser\">\n HubSpot offers a free CRM with powerful lead generation tools that will help ambitious sales teams to grow their contact database. <\/span>\n \n <div class=\"scorecard-large-presentation\">\n <div class=\"scorecard-large-box\">\n <div class=\"scorecard-large-logo\">\n <img decoding=\"async\" src=\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/HubSpot-logo-e1648222465366.png?width=148&height=115&fit=crop\" srcset=\"\" alt=\"HubSpot logo\" width=\"148\" height=\"115\" data-caption=\"\" class=\"flexi-comp-img\" loading=\"lazy\" sizes=\"\"> <\/div>\n <\/div>\n \n \n <a class=\"scorecard-large-link\" href=\"https:\/\/startups.co.uk\/crm-software\/hubspot-review\/\" target=\"_self\" data-cta-type=\"large-scorecard-cta\">HubSpot CRM review <\/a>\n <\/div>\n\n <ul class=\"features-list\">\n\n \n <li class=\"features-item\">\n \n <div class=\"features-info\">\n <span class=\"features-title\">\n Free trial? <\/span>\n \n <span class=\"features-description\">\n Yes <\/span>\n <\/div>\n <\/li>\n\n \n <\/ul>\n\n \n <ul class=\"checklist-list\">\n\n <li class=\"checklist-item\">\n Over 100 integrations to slot perfectly into your existing business technology <\/li>\n <li class=\"checklist-item\">\n Brilliant email marketing features that make it easy to attract new business <\/li>\n <li class=\"checklist-item\">\n The only free CRM we reviewed that offered social media integration <\/li>\n \n <\/ul>\n\n <\/div>\n <div class=\"scorecard-large-summary toggle-box\">\n <div class=\"toggle-block\">\n <span class=\"summary-title\">\n Summary <\/span>\n HubSpot offers a free CRM plan with lead generation tools (such as social media integration, task automation, and revenue tracking) that make it ideal for sales teams. The free plan allows for a massive number of contacts (1 million). However, data import can be time-consuming and customer support is limited to forums. If you are a tech-savvy sales team needing advanced lead gen tools, HubSpot is a good option. <\/div>\n <span class=\"toggle-button\">\n Show <span class=\"more\">more<\/span><span class=\"less\">less<\/span> <\/span>\n <\/div>\n <\/div>\n[vc_column_text]<span style=\"font-weight: 400\">HubSpot is already well-known for its marketing muscle, which is certainly not to be scoffed at. But its free plan packs another secret weapon: lead generation, making it the ideal free CRM <\/span><b>for very small sales teams.<\/b>\n<p><span style=\"font-weight: 400\">Amongst its smart set of tools for closing deals (none of which are available with Freshsales Free or Zoho Free) HubSpot:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Integrates with Facebook and Instagram to qualify leads you won&rsquo;t find elsewhere<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Builds and sends professional quotes, streamlining your closing process<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Integrates with ecommerce platforms to track and report on revenue streams<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Boasts a massive contact limit of one million (compared to Zoho&rsquo;s 5,000).<\/span><\/li>\n<\/ul>\n<h3>What do you get with HubSpot&rsquo;s free plan?<\/h3>\n<p><b>Email marketing: <\/b><span style=\"font-weight: 400\">HubSpot has an in-built email inbox from which users can send emails directly to sales leads and customers. It can even schedule auto responses, for example a welcome email can introduce new subscribers to a business&rsquo; offering. That said, emails sent from HubSpot include HubSpot branding, which may appear unprofessional to clients.<\/span><\/p>\n<div id=\"attachment_158282\" style=\"width: 1928px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-158282\" class=\"size-full wp-image-158282\" src=\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/email-settings-screen-1.jpg\" alt=\"\" width=\"1918\" height=\"913\" srcset=\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/email-settings-screen-1.jpg 1918w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/email-settings-screen-1-480x228.jpg 480w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/email-settings-screen-1-640x305.jpg 640w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/email-settings-screen-1-768x366.jpg 768w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2021\/11\/email-settings-screen-1-1536x731.jpg 1536w\" sizes=\"(max-width: 1918px) 100vw, 1918px\"><p id=\"caption-attachment-158282\" class=\"wp-caption-text\"><em><strong>Image: HubSpot. <\/strong>Our testers loved HubSpot&rsquo;s in-built email inbox and customisable templates that drastically reduce time spent flicking between HubSpot and Outlook.<\/em><\/p><\/div>\n<p><b>Integrations: <\/b><span style=\"font-weight: 400\">with over 100 integrations, HubSpot can link with third-party ecommerce platforms, accounting software, and messaging apps to ensure customer data (like purchase history) is available to everyone, eliminating the need to switch between systems.<\/span><\/p>\n<p><b>Automations: <\/b><span style=\"font-weight: 400\">our testers highlighted HubSpot&rsquo;s automated workflows (like sending follow-up emails or assigning tasks to sales reps) are confusing to use initially, but invaluable for resource-stretched sales and marketing teams operating at scale. Ensuring leads are nurtured and followed up promptly will increase the likelihood of conversion.<\/span><\/p>\n<h3>What don&rsquo;t you get with HubSpot&rsquo;s free plan?<\/h3>\n<p><b>Data import: <\/b><span style=\"font-weight: 400\">one obstacle we encountered when trialling HubSpot was migrating data into the platform, which proved to be very time-consuming (it took 17.5 minutes compared to Freshsales, which took just under six minutes). Frustratingly, it is also impossible to upload data to the platform if the spreadsheet has more than one tab, while excel files need to be downloaded and then reuploaded to Hubspot. Our tester said all of these issues were &ldquo;a bit inconvenient&rdquo;, particularly if you&rsquo;re a sales team with thousands of contacts to manage.<\/span><b><br>\n<\/b><b><br>\n<\/b><b>Customer support: <\/b><span style=\"font-weight: 400\">our testers told us there isn&rsquo;t always on-screen guidance and it&rsquo;s possible to get stuck at certain stages without knowing what to do next. Given HubSpot does not have email or live chat help, users will rely solely on the HubSpot community forums for help which can be time-consuming and may not always provide the specific solution needed.<\/span><\/p>\n<p><b>User allowance: <\/b><span style=\"font-weight: 400\">HubSpot only lets one account user be logged into the platform at any time, which could create difficulties for larger sales teams. Those with three or fewer employees should be able to use the platform without too much hassle, however.<\/span><\/p>\n<h3>How much does HubSpot cost?<\/h3>\n<p><span style=\"font-weight: 400\">HubSpot Free is designed to perform all the core CRM functions like contact management and email campaigning. HubSpot also has three department-specific packages for sales teams, service hubs, and marketers, priced at a flat rate of &pound;18 per user, per month.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>HubSpot Free<\/b><span style=\"font-weight: 400\"> &ndash; &pound;0 per month<\/span><\/li>\n<li style=\"font-weight: 400\"><b>HubSpot Marketing Hub Starter Plan <\/b><span style=\"font-weight: 400\">&ndash; &pound;18 per user, per month<\/span><\/li>\n<li style=\"font-weight: 400\"><b>HubSpot Sales Hub Starter Plan <\/b><span style=\"font-weight: 400\">&ndash; &pound;18 per user, per month<\/span><\/li>\n<li style=\"font-weight: 400\"><b>HubSpot Service Hub Starter Plan<\/b><span style=\"font-weight: 400\"> &ndash; &pound;18 per user, per month<\/span><\/li>\n<\/ul>\n<h3>Is HubSpot right for my business?<\/h3>\n<ul>\n<li style=\"font-weight: 400\"><b>Yes <\/b><span style=\"font-weight: 400\">if you&rsquo;re a small sales team with a need for advanced lead generation tools<\/span><\/li>\n<li style=\"font-weight: 400\"><b>No <\/b><span style=\"font-weight: 400\">if you&rsquo;re not tech-savvy and want a CRM you can get started with quickly<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<\/p><div class=\"jumplink-anchor-section\">\n <div class=\"jumplink-anchor-pointer\" id=\"link-what-types-of-businesses-should-use-free-crm-software\"><\/div>\n<\/div>\n[vc_column_text]\n<h2>What types of businesses should use free CRM software?<\/h2>\n<p><span style=\"font-weight: 400\">Free CRM software is an excellent option for small or microbusinesses, or even for solo entrepreneurs. These tools tend to lack certain key features, but companies that are just starting out and don&rsquo;t have lots of team members or a large customer database will find free plans suitable.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Once a company starts scaling, it will need to begin paying for a CRM tool that can support larger growth objectives. For example, a free CRM tends to limit the number of users, while a paid-for CRM will allow an unlimited number of sales reps or marketers to use the platform.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<\/p><div class=\"jumplink-anchor-section\">\n <div class=\"jumplink-anchor-pointer\" id=\"link-is-a-free-crm-software-enough\"><\/div>\n<\/div>\n[vc_column_text]\n<h2>Is a free CRM software enough?<\/h2>\n<p><span style=\"font-weight: 400\">It shouldn&rsquo;t come as a surprise that the free versions of business tools aren&rsquo;t sufficient for long-term use for a growing business. Here are some CRM features that a free tier generally won&rsquo;t give you:<\/span><\/p>\n<p><b>1. Accounting:<\/b> accounting features are essential to monitor things like invoice tracking, client budgeting, billing. Due to how important this area is, most brands only offer it on paid-for tiers.<\/p>\n<p><b>2. Unlimited users: <\/b>most freemium tiers put a cap on your employees to ensure that, as your company scales, you are investing more in your providers.<\/p>\n<p><b>3. Social media integration: <\/b>social media allows teams to leverage social information to understand and engage customers, gain market insights, and provide better customer service. It is almost never available for free.<\/p>\n<p><b>4. Reduced customer service: <\/b>we don&rsquo;t just mean a help desk &ndash; as this list proves, brands like Freshsales have plenty of different customer service options for zero charge. Still, most paid tiers make free users a low-priority for support and lack channels like live chat.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<\/p><div class=\"jumplink-anchor-section\">\n <div class=\"jumplink-anchor-pointer\" id=\"link-next-steps\"><\/div>\n<\/div>\n[vc_column_text]\n<h2>Next steps<\/h2>\n<p><span style=\"font-weight: 400\">A freemium plan is great for startups or sole traders who are just starting out. But business owners should be aware that managing customer relationships is an important aspect of running a company and requires proper investment for long-term growth and success.<\/span><\/p>\n<p><span style=\"font-weight: 400\">With this in mind, we&rsquo;ve also told you about the best free trials available, so you can test the top brands without jeopardising your budget. If you&rsquo;re ready to upgrade to a paid plan, our <\/span><a href=\"https:\/\/webforms.startups.co.uk\/project-management-software?_gl=1*1bocdok*_ga*MTU1NTk0NjQ0MC4xNzA2ODkwOTY1*_ga_TV8NP29ZR1*MTcxMDQ5NzQ1Mi41Mi4xLjE3MTA0OTg4NDMuNjAuMC4w\"><b>free cost comparison tool<\/b><\/a><span style=\"font-weight: 400\"> offers bespoke quotes from the best providers in the industry.<\/span><\/p>\n<p><b>Related reading<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/startups.co.uk\/crm-software\/best-crm-for-small-business-uk\/\"><span style=\"font-weight: 400\">Best CRM software for small business<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/startups.co.uk\/crm-software\/hubspot-review\/\"><span style=\"font-weight: 400\">HubSpot CRM: full review<\/span><\/a><\/li>\n<li style=\"font-weight: 400\"><a href=\"https:\/\/startups.co.uk\/crm-software\/zoho-crm\/\"><span style=\"font-weight: 400\">Zoho CRM: full review<\/span><\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<\/p><h2>How we test CRM systems for UK small businesses<\/h2>\n<p>At Startups, it's important to us that the product recommendations we make to small UK businesses are useful, accurate, and based on thorough product testing.<\/p>\n<p>We tested <strong>13 CRM systems<\/strong> across <strong>seven main categories of investigation<\/strong> and <strong>13 subcategories<\/strong> &ndash; all in all, we covered <strong>84 areas of investigation<\/strong>. Next, we gave a &lsquo;relevance weighting' to the final product category scores - this ensures the products' final ratings perfectly reflect the specific needs and requirements of Startups readers.<\/p>\n<h3>Our main testing categories for CRM systems are:<\/h3>\n<p><strong>Features:<\/strong> the functionalities and capabilities provided by the CRM software, including contact management, lead and opportunity tracking, and task and activity management.<\/p>\n<p><strong>Help and Support: <\/strong>the assistance and resources available to users when they encounter issues or need guidance while using the CRM software.<\/p>\n<p><strong>Customisation:<\/strong> the ability to tailor the CRM software to suit the specific needs and processes of the organization, including customising fields, layouts, and workflows.<\/p>\n<p><strong>Scalability:<\/strong> the ability of the CRM software to accommodate the growth and changing needs of the organization, such as the capacity to handle a growing customer database.<\/p>\n<p><strong>Price:<\/strong> the cost associated with using the CRM software. It includes factors such as licensing fees and subscription plans.<\/p>\n<p><strong>Team Structure &ndash; Sales CRM:<\/strong> determining if a platform makes it easier to manage large sales teams, including team dashboards and team hierarchies.<\/p>\n<p><strong>Usability &ndash; Small Business CRM:<\/strong> assessing the simplicity of the interface, the ease of navigating through menus and options, and the overall user experience.<\/p>\n<p><strong>The Startups product testing process<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-155032 \" src=\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2023\/07\/Product-Testing_SU-Test.png\" alt=\"The Startups product testing process diagram\" width=\"700\" height=\"345\" srcset=\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2023\/07\/Product-Testing_SU-Test.png 2825w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2023\/07\/Product-Testing_SU-Test-480x237.png 480w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2023\/07\/Product-Testing_SU-Test-640x315.png 640w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2023\/07\/Product-Testing_SU-Test-768x378.png 768w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2023\/07\/Product-Testing_SU-Test-1536x757.png 1536w, https:\/\/images.startups.co.uk\/wp-content\/uploads\/2023\/07\/Product-Testing_SU-Test-2048x1009.png 2048w\" sizes=\"(max-width: 700px) 100vw, 700px\"><\/p>\n[\/vc_column][\/vc_row]\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]Struggling to keep track of customers and leads as your small business grows? Free CRM software can be a lifesaver, but, with so many options, finding one that matches your specific business needs and objectives can feel overwhelming. Thankfully, Startups&rsquo; expert team of researchers has found the best free CRM tools that can do it [&hellip;]<\/p>\n","protected":false},"author":91483,"featured_media":91091,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4515],"tags":[],"acf":[],"yoast_head":"\n<title>Best 3 Free CRM Systems For SMEs 2024 | Startups.co.uk<\/title>\n<meta name=\"description\" content=\"Free CRM tools prove you don\u2019t have to splash the cash to attract consumers. But how do the platforms differ? And which is the best overall?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Best 3 Free CRM Systems For SMEs 2024 | Startups.co.uk\" \/>\n<meta property=\"og:description\" content=\"Free CRM tools prove you don\u2019t have to splash the cash to attract consumers. But how do the platforms differ? And which is the best overall?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/\" \/>\n<meta property=\"og:site_name\" content=\"Startups.co.uk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/startups.co.uk\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-18T10:12:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-21T16:59:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2016\/10\/Money_British_currency-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1921\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Helena Young\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@startupstowers\" \/>\n<meta name=\"twitter:site\" content=\"@startupstowers\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Helena Young\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/\"},\"author\":{\"name\":\"Helena Young\",\"@id\":\"https:\/\/startups.co.uk\/#\/schema\/person\/df7a45df2f532172a027cd47886bbbeb\"},\"headline\":\"Best free CRM software for small businesses\",\"datePublished\":\"2021-11-18T10:12:31+00:00\",\"dateModified\":\"2024-03-21T16:59:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/\"},\"wordCount\":2815,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/startups.co.uk\/#organization\"},\"image\":{\"@id\":\"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2016\/10\/Money_British_currency-scaled.jpg\",\"articleSection\":[\"CRM software\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/#respond\"]}],\"copyrightYear\":\"2021\",\"copyrightHolder\":{\"@id\":\"https:\/\/startups.co.uk\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/\",\"url\":\"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/\",\"name\":\"Best 3 Free CRM Systems For SMEs 2024 | Startups.co.uk\",\"isPartOf\":{\"@id\":\"https:\/\/startups.co.uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/startups.co.uk\/crm-software\/best-free-crm-software\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/images.startups.co.uk\/wp-content\/uploads\/2016\/10\/Money_British_currency-scaled.jpg\",\"datePublished\":\"2021-11-18T10:12:31+00:00\",\"dateModified\":\"2024-03-21T16:59:43+00:00\",\"description\":\"Free CRM tools prove you don\u2019t have to splash the cash to attract consumers. 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